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What if I do not like the product or cannot take delivery of my order? Can I cancel the order?

We, at Housandreams, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations. 

In the rare case when you absolutely don't like the product or don't have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery. The following restocking fees are applicable:

For products priced less than Rs. 10000 (other than sofas)

  • In case you want to exchange the item for a different product that is priced lesser by more than Rs. 500, then there is no additional charge but no money will be returned
  • In case you want to exchange the item for a different product that is priced up to Rs. 500 lesser than the current item, then an additional charge of Rs. 500 less the differential price between two items will be levied
  • In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 500 plus the differential price will be levied
  • In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 1000 will be levied against your order

For products priced above Rs. 10000 (other than sofas)

  • In case you want to exchange the item for a different product that is priced lesser by more than Rs. 1000, then there is no additional charge but no money will be returned
  • In case you want to exchange the item for a different product that is priced up to Rs. 1000 lesser than the current item, then an additional charge of Rs. 1000 less the differential price between two items will be levied
  • In case you want to exchange the item for a product that is priced equal to or more than the current product, then an additional charge of Rs. 1000 plus the differential price will be levied
  • In case you absolutely want to cancel your order and don't want any other products, then a cancellation charge of Rs. 2000 will be levied against your order

For High End Products: We manufacture furniture price over INR 25,000.00 against a particular order that you have placed, and hence ask you to prepay 25% of the cost; we cannot offer exchanges or cancellations of any kind on sofas.

kindly note the products are hand made and can differ upto 6 inches in dimensions. No Cancellation will be done in case of dimensions for sofa.